PAYMENT AND SHIPPING OPTIONS
We ship our packages out via USPS Mail. Orders will ship within 10-15 BUSINESS DAYS of receiving payment. Please allow at least 5-7 BUSINESS DAYS for delivery after shipping timeframe depending on the package destination and ordered hair item(s). Shipping confirmation and tracking is available via email as soon as your order ships.
Our business hours are Monday through Friday from 10:00 am to 6:00 pm EST and Saturdays from 10:00 am to 2:00 pm EST. Orders placed after 2 pm EST on Saturdays will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders will arrive within the appropriate time frame.
If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition, we will inform and update you by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, we will contact you immediately and offer an option of a full exchange.
PRODUCT AVAILABILITY / REPLACEMENTS / EXCHANGE POLICY
If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However, you can send us an email stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock. Please note: Prices, specifications, and availability of products are subject to change without notice. We take great pride in our product. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you!
If you have received any product that is defective you must contact us WITHIN 10 BUSINESS DAYS OF RECEIPT OF THE MERCHANDISE. Although NO REFUNDS ARE PERMITTED we will address the quality issue at once. A representative of Brown Beauti will provide the customer with mailing instructions for the return of all the product in question. Customers will be responsible for paying costs associated with returning the item to Brown Beauti. If Brown Beauti verifies and agrees that the product is defective in any way, Brown Beauti will then exchange or replace the item. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Brown Beauti will cover the cost of shipping the exchanged/new item back to the customer. If Brown Beauti does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product. However, we WILL NOT ACCEPT ANY PRODUCT THAT HAS BEEN ALTERED IN ANY WAY.
At Brown Beauti we maintain a very high level of quality assurance. Every bundle of hair goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, ALL SALES ARE FINAL!
SHIPPING DELAYS / FAILED DELIVERIES / ABANDONED SHIPMENTS
Please place orders in advance to avoid delays. We will provide you a delivery estimate when you place your order based on the information we receive on behalf of USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping timeframes. We entrust USPS to deliver your package on time. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Also, please make sure you have included ALL the required information needed for delivery. (Example: Address, Apt#, etc.) If a shipment is returned to us due to a bad address you will be responsible for the package. Your order will be shipped via USPS to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the appropriate fee USPS charges us to make the correction. If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please call us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent pending USPS investigation of the situation. NO REFUNDS WILL BE ISSUED FOR REFUSED, FAILED DELIVERIES OR ABANDONED SHIPMENTS!
PRIVACY AND POLICY CHANGES